Help when you need it
Answers to the questions we get most, and a direct line to us when you need one.
Getting started
Install from Microsoft Store, open the app, agree to the privacy terms and pick your browsers. Protection starts right away.
Alerts not showing
Check that Windows notifications are on for WebPrivacy Pro and that Do not disturb is off.
Browser not detected
Make sure the browser is switched on under Settings → Browsers to watch, then restart the browser.
Billing and plan
Your purchase status is under Your plan. Payments and refunds are managed in your Microsoft account. See Pricing.
Frequently asked
Which versions of Windows are supported?
Windows 10 (version 1809 or later) and Windows 11, on 64-bit Intel/AMD and ARM PCs.
Which browsers does it work with?
Chrome, Edge, Firefox and Brave. WebPrivacy Pro reads the site open in your active tab, so no browser extension is needed.
I don't see any alerts. Is it working?
By default we only alert for risky sites, so a quiet day is a good day. Use "Send test alert" in Settings to check notifications. If nothing appears, open Windows Settings → System → Notifications and make sure WebPrivacy Pro is allowed and Do not disturb is off.
A safe site was flagged. What should I do?
Open the site in History and choose "Trust this site" so it never alerts again, then use "Report a mistake" so we can fix it for everyone.
A dangerous site wasn't flagged.
No checker catches everything, especially sites that appeared minutes ago. Add it to your blocked list and report it to us so we can investigate.
What data leaves my PC?
Only the domain name of the site you open (for example, example.com), sent over an encrypted connection. Full links, page content, passwords and personal details never leave your PC.
Does it slow down my browsing?
No. Checks run in the background after the page starts loading, and sites you revisit are answered instantly from a local cache.
How do I uninstall?
Open Windows Settings → Apps → Installed apps, find WebPrivacy Pro and choose Uninstall. Your local history is removed with it.
Still stuck? Email us.
Tell us what happened and which site was involved, and we'll reply to your email as soon as we can. Reporting a wrong warning or a missed site helps everyone using the app.
[email protected]